Virtual Terminal | Convenience Fees

Convenience Fees for Virtual Terminal Transactions

Convenience fees are buyer charges for providing a more convenient payment channel. They can only be charged when the seller provides a payment method (usually online or phone) different from their standard channel (historically mail or in-person).

Convenience fees must be a flat amount (not a percentage). For more details on requirements, see Convenience Fees.

1. Navigate to the Virtual Terminal

Option 1: From the Payments List Page

  1. From the left navigation, click Transactions > Payments.
  2. Click Take a Payment.

Option 2: From the Virtual Terminal Page

From the left navigation, click Tools > Virtual Terminal.

2. Fill Out Basic Form Information

  1. Select whether to process a Sale or Authorization using the Virtual Terminal.
  2. Under Transaction Details, enter a Total Purchase Amount and a Description.

3. Add a Convenience Fee in Transaction Details

  1. Under Transaction Details, click +Add Buyer Fee to add a buyer fee to the transaction.

  2. Select Convenience Fee Amount.

  3. Enter a flat dollar amount.

View other Transaction Options available.

4. Process the Transaction

  1. Complete the remaining sections of the form.
  2. Click Review Transaction if the payment details look correct.
  3. Click Process Payment to complete the transaction.
    • After submitting, a confirmation message appears with a Payment ID.

5. Review the Payment Confirmation

  1. In the confirmation message after processing the payment, click the Payment ID to view its details.
  1. The Convenience Fee is displayed under the Payment Details section.