Removing Entries from Settlements

Learn how you can remove entries from a Seller's Settlement to minimize risk exposure.

An entry can correspond to a Sale, Capture, Refund, or Fee. All entries are viewable in a Settlement on the Dashboard or via API.

There are many scenarios in which you might want to remove an entry from a Settlement. For example, you may be unsure whether a specific sale is fraudulent or not and would rather have Finix's risk team reject the Settlement.

How to remove Entries from Settlements

To remove an entry from a Settlement using the Dashboard:

1. Navigate to the Settlement.

2. Click the Settlement Entries tab.

3. Click the entry you want to remove.

4. Click the three horizontal dots ... and select Remove from Settlement.

5. Click Remove.

• Removing an entry moves it to an Exception Settlement. After removing entries, contact Finix to ensure the Exception Settlement is rejected before the daily settlement review:

1. Locate the Exception Settlement generated for the removed entries (see Exception Settlements below) and copy its ID.
2. Email support@finix.com with the Exception Settlement ID.

Emailing Finix Support

When emailing Finix Support, include the Exception Settlement ID (STxx) you'd like to reject.

Exception Settlements

When an entry is removed from a Settlement, it moves to an Exception Settlement. You can locate Exception Settlements for a merchant by:

• Going to Merchant Payouts > Settlements tab. A new Exception Settlement appears as soon as entries are removed.

• Finding the original Sale, Capture, or Fee. The top nav bar shows the new Settlement it belongs to.