Troubleshooting Your Terminal

In this guide, you can learn common issues that can arise with payment terminals when the Payment Terminal turns on.

What problems does your device have?

• Battery Issues
  There is a problem with the battery on the terminal.
• Charging Pax Device
  The charger is not operating as expected.
• Device Connectivity
  Learn how to troubleshoot issues around device connectivity.
• Device Unreachable
  Payments failing due to Device Unreachable Error.
• Powering Off Device
  I want to power off my terminal.
• Printer Issues
  The terminal's printer is not functioning correctly.
• Scheduled Reboot Time
  I want to configure the scheduled reboot time.
• Terminal Not Powering On
  Follow these steps to resolve power-related problems with your Finix payment terminal.
• Time Settings
  The terminal's time settings are incorrect.
• Update Your Payment Version
  I need to update my Pax Payment App Version.