Battery Issues

Follow these steps to resolve battery-related problems with your payment terminal.

Step-by-Step Troubleshooting Guide

If you're experiencing battery issues with your payment terminal, try the following solutions:

1. Ensure Proper Charging

• Charge the terminal for at least 30 minutes before use.
• If charging fails, try a different charger if available.
• For optimal performance, charge the terminal overnight.
• Refer to your terminal's user guide for information on monitoring battery levels and factors affecting battery performance.

2. Return and Replace the Terminal

If the above options do not solve the problem, contact the Finix Support Team.