Troubleshooting Your Terminal

In this guide, you can learn common issues that can arise with payment terminals when the Payment Terminal turns on.

What problems does your device have?

Battery Issues

There is a problem with the battery on the terminal.

Charging Pax Device

The charger is not operating as expected.

Device Connectivity

Learn how to troubleshoot issues around device connectivity.

Device Uneachable

Payments failing due to Device Unreachable Error.

Powering Off Device

I want to power off my terminal.

Printer Issues

The terminal's printer is not functioning correctly.

Scheduled Reboot Time

I want to configure the scheduled reboot time.

Terminal Not Powering On

Follow these steps to resolve power-related problems with your Finix payment terminal.

Time Settings

The terminal's time settings are incorrect.

Update Your Payment Version

I need to update my Pax Payment App Version.