managing device orders.md

Managing Device Orders

In this guide, you can learn how to manage device orders on the Finix Dashboard.

Viewing Device Orders

To view device orders on the Finix Dashboard:

  1. Log into the Finix Dashboard.
  2. Click Devices > Device Orders.

Understanding the Status of your Order

Status Meaning
Order Received The order has been received and will be reviewed for approval prior to fulfillment.
Confirmed The order has been approved and is being prepared for shipment.
Shipped The order has been shipped.
Cancelled The order has been cancelled.

Cancelling an Order

You can only cancel an order if the status is "Order Received". Please contact your Finix Point of Contact for questions regarding refunds on a cancelled order.

To cancel an order:

  1. Click Devices > Device Orders.

  2. Select the order you want to cancel.

  3. Click Action on the top right corner.

  4. Click Cancel Order.

  5. Click Cancel Order.