Managing Your Devices

In this guide, you can learn how to manage your fleet of devices.

Device Status and Monitoring

Monitor, analyze, and manage your payment devices with Finix's enhanced device monitoring capabilities.

Our enhanced device monitoring system provides comprehensive visibility into your device's status, health, and performance metrics. Monitor connection states, view historical data, and access real-time device information all in one place.

Supported Devices for Device Management

To access device metrics, please ensure you have the latest version of the Finix Payment App installed.

Currently, device monitoring features are available on the following models:

• Pax A800
• Pax A920Pro

Key Features

1. Device Connection Status

• Connection State: View your device's current online/offline status
• Last Seen Timestamp: Track when your device was last connected to Finix servers
• Connection Type: Monitor how your device is connected (WiFi, Ethernet, or Cellular)

Online Device Example

Offline Device Example

2. Device Snapshot

Get a comprehensive view of your device's current state across four key areas:

• Connectivity Information
• System & Hardware
• Payment Application
• Device Health

3. Device Status History

• Access a new dedicated tab showing historical device status
• Track changes in device connectivity over time
• View timeline of device events and status changes

4. On-Demand Status Updates

• You can check device connection to get the latest status and metrics from your device
• Manually trigger device status checks when needed
• Receive immediate feedback on device health

Device Metrics