Refunding with the Dashboard

You can refund transactions in Finix conveniently using the Finix Dashboard rather than the Finix API. The Finix Dashboard supports refunds for both online and in-person payments.

Steps to Refund a Payment Using the Finix Dashboard:

1. In the Dashboard, expand Transactions in the left navigation.
2. Click Payments.
3. Click the payment in the list or search by payment ID.

• A payment summary drawer opens on the right side.

4. Click View All Details.

5. On the payment details page, scroll down to the Refunds section.

6. Click Issue Refund.

7. On the Issue Refund screen, you can keep the default amount, which is the same as the payment amount, or enter a refund amount less than the payment amount for a partial refund.

8. Click Refund.

9. Confirm the total refund amount.

• If successful, a "Refund has been successfully created" message briefly appears.
• On the payment details page, "Refund Pending" is initially displayed, then it changes to "Refund Succeeded".
• You can optionally view the refund from the Transaction Activity > Refunds page.