Accepting Disputes

Accepting disputes can prevent long (and potentially expensive) processes. When you accept Disputes, you concede that the dispute is not worth challenging or representing. After accepting a Dispute it will be marked as LOST.

For example, you may want to concede to a Dispute if:

• You agree with the buyer.
• You don't have evidence.
• The transaction amount is low and you don't want to invest time to respond and represent the Dispute.
• You suspect there is fraud or an issue internally.

Accepting Disputes with the Dashboard

Use the Disputes tab in the Finix Dashboard to accept a Dispute. For more information, see Managing Disputes on the Dashboard.

Accepting Disputes via API

Disputes can be only be accepted when Dispute#response_state is NEEDS_RESPONSE. For more details, see Responding to Disputes.

Accepting Disputes via API
curl https://finix.sandbox-payments-api.com/disputes/DIs7yQRkHDdMYhurzYz72SFk/accept \
    -H "Content-Type: application/json" \
    -H 'Finix-Version: 2022-02-01' \
    -u  USsRhsHYZGBPnQw8CByJyEQW:8a14c2f9-d94b-4c72-8f5c-a62908e5b30e \
    -d '{\n        "note": "Accepting Dispute: Valid Reason"\n    }'

Accepted Dispute
{
  "id": "DIs7yQRkHDdMYhurzYz72SFk",
  "created_at": "2022-01-27T07:43:03.74Z",
  "updated_at": "2022-09-16T22:21:54.75Z",
  "action": null,
  "amount": 888888,
  "application": "APgPDQrLD52TYvqazjHJJchM",
  "dispute_details": {
    "arn": "123"
  },
  "evidence_submitted": "INQUIRY",
  "identity": "IDpYDM7J9n57q849o9E9yNrG",
  "merchant": "MUucec6fHeaWo3VHYoSkUySM",
  "message": null,
  "occurred_at": "2022-01-27T07:42:48.56Z",
  "reason": "FRAUD",
  "respond_by": "2022-02-03T07:43:03.73Z",
  "response_state": "NEEDS_RESPONSE",
  "state": "INQUIRY",
  "tags": {
    "order_number": "21DFASJSAKAS"
  },
  "transfer": "TRoTrJ3kqNTFh1P2FJ7A36Ky",
  "_links": {
    "self": {
      "href": "https://finix.sandbox-payments-api.com/disputes/DIs7yQRkHDdMYhurzYz72SFk"
    },
    "application": {
      "href": "https://finix.sandbox-payments-api.com/applications/APgPDQrLD52TYvqazjHJJchM"
    },
    "transfer": {
      "href": "https://finix.sandbox-payments-api.com/transfers/TRoTrJ3kqNTFh1P2FJ7A36Ky"
    },
    "evidence": {
      "href": "https://finix.sandbox-payments-api.com/disputes/DIs7yQRkHDdMYhurzYz72SFk/evidence"
    },
    "adjustment_transfers": {
      "href": "https://finix.sandbox-payments-api.com/disputes/DIs7yQRkHDdMYhurzYz72SFk/adjustment_transfers"
    }
  }
}