Disputes

Disputes (also known as chargebacks) occur when cardholders protest charges on their statements with the issuing bank.

Use these guides to learn how to manage disputes, including responding to card networks in a timely manner.

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Managing Disputes

Learn how to manage chargebacks and disputed transactions.

Responding to Disputes

Learn how to upload evidence and respond to disputes.

Dispute States

Learn about the disputes, protested charges, and the chargeback lifecycle.

Accepting Disputes

Learn how to accept Disputes.

Preventing Disputes

Learn best practices on how to prevent disputes.