Fetch Dispute Evidence

Fetch evidence uploaded for a Dispute.

If the Finix Dashboard is unavailable, you can fetch the evidence to review the upload state and confirm it was sent to the processor.

Endpoint: GET /disputes/{dispute_id}/evidence/{evidence_id}
Security: BasicAuth

Path parameters:

• dispute_id (string, required)
  The ID of Dispute to fetch evidence for.
  Example: "DIgDv9764vkkEVu1suZNCDbR"

• evidence_id (string, required)
  The ID of Dispute Evidence to fetch.

Header parameters:

• Finix-Version (string)
  Specify the API version of your request. For more details, see Versioning.
  Example: "2022-02-01"

Response 200 fields (application/json):

• id (string)
  The ID of the resource.

• created_at (string)
  Timestamp of when the object was created.

• updated_at (string)
  Timestamp of when the object was last updated.

• application (string)
  ID of the Application the resource was created under.

• dispute (string)
  The ID of the Dispute associated with the evidence.

• state (string)
  The result after uploading evidence.

  • PENDING: The evidence file has not yet been submitted to the processor. No user action is required.
  • SUCCEEDED: The evidence file has been successfully sent to the processor. No further user action is required.
  • CANCELED: The evidence file upload was not completed due to user action.
  • FAILED: The evidence file could not be processed. Check failure_code for the specific reason and failure_message for a user-safe description of the issue.
    Enum: "PENDING", "SUCCEEDED", "CANCELED", "FAILED"

• failure_code (string,null)
  The reason the evidence file failed processing. Populated when state is FAILED; null otherwise.

  • MALWARE_DETECTED: The file was flagged for suspicious content and cannot be accepted.
  • GENERIC_FAILURE: An unexpected error occurred. Contact support for details.
  • FILE_SIZE_LIMIT_EXCEEDED: The file exceeds the maximum allowed file size.
  • TOTAL_COMBINED_FILE_SIZE_LIMIT_EXCEEDED: The total size of all uploaded evidence exceeds the maximum combined file size limit.
  • TOTAL_PAGE_COUNT_LIMIT_EXCEEDED: The total number of pages across all uploaded evidence exceeds the maximum allowed page count.
    Enum: "MALWARE_DETECTED", "GENERIC_FAILURE", "FILE_SIZE_LIMIT_EXCEEDED", "TOTAL_COMBINED_FILE_SIZE_LIMIT_EXCEEDED", "TOTAL_PAGE_COUNT_LIMIT_EXCEEDED"

• failure_message (string,null)
  A human-readable message explaining why the evidence file failed processing. Populated when state is FAILED; null otherwise. Safe to surface directly in a UI.

• identity (string)
  The ID of the seller's Identity resource. This is the Identity resource that was used to create the seller's Merchant.
  Example: "IDpYDM7J9n57q849o9E9yNrG"

• merchant (string)
  The ID of the seller's Merchant resource. This is the Merchant account the Dispute was filed against.
  Example: "MUucec6fHeaWo3VHYoSkUySM"

• content_type (string)
  The MIME type of the uploaded evidence file (e.g. application/pdf, image/jpeg).
  Example: "application/pdf"

• extension (string)
  The file extension, a suffix at the end of a file_name (letters following last period).
  Example: "pdf"

• file_name (string)
  The name of the uploaded evidence file.
  Example: "evidence.pdf"

• tags (object,null)
  Include up to 50 key: value pairs to annotate requests with custom metadata.

  • Maximum character length for individual keys is 40.
  • Maximum character length for individual values is 500.
    (For example, order_number: 25, item_type: produce, department: sales)

• _links (object)
  For your convenience, every response includes several URLs which link to resources relevant to the request. You can use these _links to make your follow-up requests and quickly access relevant IDs.

• _links.self (object)
  Link to the resource that was used in the request.

• _links.self.href (string)

Response 401 fields (application/json):

• total (integer, required)
  Total number of errors returned.

• _embedded (object, required)
  Container for embedded error objects.

• _embedded.errors (array)
  List of individual error objects.

• _embedded.errors.code (string)
  The error code. The UNKNOWN error code is returned for a 401 Unauthorized or 403 Forbidden request.

• _embedded.errors.logref (string)
  A log reference identifier for the error, useful for debugging and support purposes.

• _embedded.errors.message (string)
  A human-friendly error message.

• _embedded.errors._links (object)
  Links related to this error.

• _embedded.errors._links.self (object)
  Link to the resource related to the error.

• _embedded.errors._links.self.href (string)
  URL of the related resource.

Response 403 fields (application/json):

• total (integer, required)
  Total number of errors returned.

• _embedded (object, required)
  Container for embedded error objects.

• _embedded.errors (array)
  List of individual error objects.

• _embedded.errors.code (string)
  The error code. The UNKNOWN error code is returned for a 401 Unauthorized or 403 Forbidden request.

• _embedded.errors.logref (string)
  A log reference identifier for the error, useful for debugging and support purposes.

• _embedded.errors.message (string)
  A human-friendly error message.

• _embedded.errors._links (object)
  Links related to this error.

• _embedded.errors._links.self (object)
  Link to the resource related to the error.

• _embedded.errors._links.self.href (string)
  URL of the related resource.

Response 404 fields (application/json):

• total (integer, required)
  Total number of errors returned.

• _embedded (object, required)
  Container for embedded error objects.

• _embedded.errors (array)
  List of individual error objects.

• _embedded.errors.code (string)
  The error code. The UNKNOWN error code is returned for a 401 Unauthorized or 403 Forbidden request.

• _embedded.errors.logref (string)
  A log reference identifier for the error, useful for debugging and support purposes.

• _embedded.errors.message (string)
  A human-friendly error message.

• _embedded.errors._links (object)
  Links related to this error.

• _embedded.errors._links.self (object)
  Link to the resource related to the error.

• _embedded.errors._links.self.href (string)
  URL of the related resource.

Response 406 fields (application/json):

• total (integer, required)
  Total number of errors returned.

• _embedded (object, required)
  Container for embedded error objects.

• _embedded.errors (array)
  List of individual error objects.

• _embedded.errors.code (string)
  The error code. The UNKNOWN error code is returned for a 401 Unauthorized or 403 Forbidden request.

• _embedded.errors.logref (string)
  A log reference identifier for the error, useful for debugging and support purposes.

• _embedded.errors.message (string)
  A human-friendly error message.

• _embedded.errors._links (object)
  Links related to this error.

• _embedded.errors._links.self (object)
  Link to the resource related to the error.

• _embedded.errors._links.self.href (string)
  URL of the related resource.